Billing & Charges

Automatic charges

All Apiroc subscriptions involve recurring fees. Your subscription will be charged automatically at the start of each billing period.

Annual subscription renewals

Your subscription is billed up front for a one (1) year period and will begin as soon as your payment is processed. On your annual renewal date, your subscription will automatically renew for another year on the then-current Terms of Service, unless you cancel your subscription in accordance with the below. Every year on your annual renewal date until you cancel, we will automatically charge you for the usage at the then-current rate for your subscription plus applicable taxes.

Monthly subscription renewals

Your subscription is billed up front for a one (1) month period and will begin as soon as your payment is processed. For monthly plans we will automatically charge you every month following your subscription start date. The monthly subscription will automatically-renew for the same term as the initial term.

Additional End User Accounts

An End User Account (EUA) is a single provider account (e.g., a Google or Outlook account) connected to your application through Apiroc. Each plan includes a set number of EUAs. If you exceed the included amount, additional EUAs will be billed at the then-current rate.

Each paid plan includes a set number of End User Accounts. Additional EUAs beyond the included amount are billed at the per-EUA rate shown on your plan. Visit our pricing page for current rates. Enterprise plans offer custom EUA limits, please contact us for details.

You can monitor your EUA usage from your dashboard at any time. Usage-based charges are calculated and applied at the end of each billing cycle.

View all plans and invoices

You can view which plan your workspace is on by navigating to the plans & billing tab of your workspace settings. From here, you will be able to not only open the workspace, but also modify the plan as you see fit.

Business teams with customized billing can contact us at contact@apiroc.com for invoices.

Cancellation

All subscriptions will automatically renew for successive terms equal in duration to the initial term unless you cancel your subscription in advance of the renewal date.

If you wish to cancel your subscription, you can do so on your own by navigating to Settings > Plan & Billing and clicking the Cancel Subscription button. Alternatively, please reach out to contact@apiroc.com with your Apiroc email.

Subscription fees are non-refundable except where required by applicable law or as set out in our Refund Policy below.

Refund policy

Our order process is conducted by our online reseller Paddle.com, who acts as the Merchant of Record for all our orders. All refunds are issued by Paddle in accordance with Paddle’s Refund Policy. The version of that policy in effect at the time of your transaction governs that transaction.

Unless required by applicable law, all transactions are non-refundable and non-exchangeable. Paddle may issue refunds on a discretionary basis, or where you exercise an applicable statutory withdrawal or refund right under the laws of your country of residence.

For any other billing inquiries, you can also contact our support team at contact@apiroc.com.